Please note it is not possible to return personalised items or to request exchanges. These will only be at your expense if you decide to ship the return with a different shipping company and we will not be able to accept liability for lost or damaged returns. You will not be charged for shipping costs. Call the courier to organise pick-up/drop-off within 14 days. Attach the Return Label you received with your parcel to the outside of the box.Ĥ. Kindly ensure the products are in perfect condition, with all their packaging and accessories, and that the security tag and seal are intact. Prepare the items in the original order box. Fill in the online Return Form (or log in to your account and return your purchase from the Orders section).Ģ. Items purchased on can be returned within 14 days from the delivery of your order, using our free delivery service.ġ. You will receive shipping confirmation by email for each parcel, with the courier's Tracking Number. If you have multiple items in your order, they may be delivered separately on different days according to availability (for example, you may receive one item on the same day, and the following items in 3-5 business days). Shipping methods and expected delivery times for your order will be displayed at checkout, after you enter the shipping address. Standard Shipping (delivery in 3-5 business days from date of purchase).Orders completed after 5pm will be delivered in 2 days.įor all other delivery destinations, and for items that are not immediately available: Orders placed between 11am and 5pm, Next Day delivery on items that are immediately available.Orders placed by 11am, Same Day delivery on items that are immediately available.Thank you.Shipping is always free unless otherwise stated at checkout.ĭifferent shipping options may be available according to the delivery address and to where the items are stocked.įor delivery to Dubai, Sharjah and Ajman: Please note that we are not responsible for any duties, taxes, fees, or customs charges that may be assessed at the individual country level. If for some reason your country is not listed or you are having difficulty with shipping fees, please let us know and we'll work with you to get the situation resolved. Please select your shipping choice and we'll make the arrangements. If you're located outside of the USA, you'll be given international shipping rate choices from the United States Postal Service. If you wish to upgrade shipping, you'll be given that option during the checkout process. Shipping for all orders originating within the United States is free. Questions? Feel free to email us and we will get right back to you!.Read about caring for your Marlondo Leather product.Read about Marlondo's choice of leather.We apologize for the long delay, but supply chain issues and continued shipping delays continue to plague our business (and many others around the globe). If you wish to use the Pre-Order feature, GREAT! Most Pre-Orders will take approx. **We do NOT include a Moleskine notebook or a Field Notes notebook with this purchase.** These covers will hold a standard passport, standard sized Field Notes, pocket sized Moleskine, or similarly designed notebooks with dimensions of 5.5" x 3.5" x 0.1".
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